Apple Remote Support

adminфевраля 20 2021

Apple Remote Support

With BeyondTrust, support representatives can support Apple iPhone®, iPad®, and iPod touch® devices to help remote users resolve issues and configure settings. BeyondTrust makes possible screen-sharing support for iOS 8.0.+ devices attached to a standard OS X Yosemite or above screen sharing session. With the iOS customer client app, the remote user can also chat with the representative, and share images from the camera roll. Additionally, the representative can transfer files to the remote device and view its system information.

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Apple Remote Support

BeyondTrust also provides a portal for distribution of Apple iOS configuration profiles. These profiles can be installed on iOS devices to efficiently load settings, implement security policies, and so forth. Profiles are maintained through the administrative interface and can be either public, available to anyone who can access the support portal, or private, requiring an access key provided by a privileged representative.

Best alternatives to Apple TV's Siri Remote Apple aluminum remote. If you want to stick to Apple's first-party solutions but escape the glass-adorned Siri remote. A (free) alternative to a new physical remote is Apple's Remote app for iPhone, iPad, and Apple Watch. SevenHugs Smart. Apple Remote Desktop is the best way to manage the Mac computers on your network. Distribute software, provide real-time online help to end-users, create detailed software and hardware reports, and automate routine management tasks — all from your own Mac. Software Distribution-Easily copy and install software on remote Mac systems.

Web-based click-to-chat is also available on Apple iOS devices. Click-to-chat allows you to easily chat with your remote customer without requiring your customer to download or run the BeyondTrust customer client app. To use click-to-chat, the remote user must use a modern browser supported by BeyondTrust.

Mobile device users can download the BeyondTrust Presentation Attendee Client to attend presentations given by your support team through BeyondTrust.

App developers can use the BeyondTrust Embedded Mobile App Support SDK to embed BeyondTrust's remote support technology into iOS applications. This allows you to support your mobile applications remotely by offering in-app remote screen viewing, custom special actions, custom system information, and file transfer to help resolve application or training issues your users are experiencing. The SDK is not covered in this document. If you develop your own apps and are interested in supporting those apps, contact your BeyondTrust Technical Support representative or submit a support request at www.beyondtrust.com/support.

The only way you can be sure that the computer is not compromised is to erase at least the startup volume and restore it to something like the state it was in before the attack. The easiest approach is to recover the entire system from a backup that predates the attack. Obviously, that's only practical if you know when the attack took place, and it was recent, and you have such a backup. You will lose all changes to data, such as email, that were made after the time of the snapshot. Some of those changes can be restored from a later backup.

If you don't know when the attack happened, or if it was too long ago for a complete rollback to be practical, then you should erase and install OS X. If you don't already have at least two complete, independent backups of all data, then you must make them first. One backup is not enough to be safe.

When you restart after the installation, you'll be prompted to go through the initial setup process for a new computer. That’s when you transfer the data from a backup in Setup Assistant.

Select only users in the Setup Assistant dialog—not Applications, Other files and folders, or Computer & Network Settings. Don't transfer the Guest account, if it was enabled.

Reinstall third-party software from original media or fresh downloads—not from a backup, which could be contaminated.

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Unless you were the target of an improbably sophisticated attack, this procedure will leave you with a clean system. If you have reason to think that you were the target of a sophisticated attack, then you need expert help.

The above being done, change all Internet passwords and check all financial accounts for unauthorized transactions. Do this after the system has been secured, not before.